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Knowledge Base

PDF documents do not open in LiveDDM when using Windows 10
Problem When double clicking on a PDF document in the patient's document-->electronic documents tab, nothing happens. Cause The la...
Tue, May 22, 2018 at 12:23 PM
Error Running Live Fee Guide Updater: Cannot continue. The application is improperly formatted. Contact the application vendor for assistance.
Problem When running the Live Fee Guide Updater on the LiveDDM server's desktop, the user gets the error message: Cannot continue. The applicat...
Mon, May 7, 2018 at 7:10 PM
How to resolve a duplicate Patient record
Problem A  Patient has been accidentally entered twice into the system, creating a duplicate Patient chart.   In this case you may wish to merge the two...
Mon, Oct 7, 2019 at 11:18 AM
When Sending iTRANS / EDI, Getting Encryption Is Not Allowed For This Carrier
Problem When attempting to send iTRANS / EDI, users get the generic error message 'Encryption is not allowed for this carrier.' Caus...
Fri, Jun 1, 2018 at 9:09 AM
Insurance Company Payment Has Negative Amount(s) (Insurance Claw-Back)
Problem Insurance company bulk cheque has a negative amount in the payment details and LiveDDM does not allow for negative amounts in bulk (or any) paym...
Tue, May 29, 2018 at 4:14 PM
After Patient Signs Medical / Dental History, LiveDDM Locks Up And Shows Switch-To / Retry Dialog Box
Problem LiveDDM gets stuck in a loop behavior after digitally signing and saving a medical or dental history form. Clicking anywhere in LiveDDM produces...
Thu, Jun 27, 2019 at 9:25 PM
Custom Perio Path pausing incorrectly
Problem Custom Perio Path pauses when it is not set to do so. Solution Navigate to the  Personal path setup under the Dentist or Hygienist'...
Thu, Jun 27, 2019 at 9:27 PM
Live Fee Guide Updater - Cannot Start Application
Problem When you attempt to install the Live Fee Guide Updater you receive the following error message: Cause The Live Fee Guide Updater is alr...
Fri, Dec 13, 2019 at 11:22 AM