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Knowledge Base
Problem When double clicking on a PDF document in the patient's document-->electronic documents tab, nothing happens. Cause The lat...
Tue, May 22, 2018 at 12:23 PM
Problem When running the Live Fee Guide Updater on the LiveDDM server's desktop, the user gets the error message: Cannot continue. The applicati...
Mon, May 7, 2018 at 7:10 PM
Problem A Patient has been accidentally entered twice into the system, creating a duplicate Patient chart. In this case you may wish to merge the two...
Mon, Oct 7, 2019 at 11:18 AM
Problem When attempting to send iTRANS / EDI, users get the generic error message 'Encryption is not allowed for this carrier.' Cause ...
Fri, Jun 1, 2018 at 9:09 AM
Problem Insurance company bulk cheque has a negative amount in the payment details and LiveDDM does not allow for negative amounts in bulk (or any) paym...
Tue, May 29, 2018 at 4:14 PM
Problem LiveDDM gets stuck in a loop behavior after digitally signing and saving a medical or dental history form. Clicking anywhere in LiveDDM produces...
Thu, Jun 27, 2019 at 9:25 PM
Problem Custom Perio Path pauses when it is not set to do so. Solution Navigate to the Personal path setup under the Dentist or Hygienist's...
Thu, Jun 27, 2019 at 9:27 PM
Problem When you attempt to install the Live Fee Guide Updater you receive the following error message: Cause The Live Fee Guide Updater is alr...
Fri, Dec 13, 2019 at 11:22 AM