When running the Live Fee Guide Updater on the LiveDDM server's desktop, the user gets the error message:

Cannot continue. The application is improperly formatted. Contact the application vendor for assistance.



The Live Fee Guide Updater needs to be reinstalled.


  • Close the 'Cannot Start Application' window
  • Go to:
  • Click on 'Click here to install the Live Fee Guide Updater' -- download & run the file
  • You may be prompted to first install .NET 4.6.2 -- agree to the terms and install
  • You may be prompted to then reboot your server, do so keeping in mind LiveDDM will be down in the office while you are rebooting
  • After logging back in, a dialog box will appear to install setup.exe -- run this, if not, go back to and re-download and run the Live Fee Guide Updater
  • The Fee Guide Updater should install properly and the opening window appear.

Please see this article for steps on downloading fee guides:  How do I download LiveDDM v6 Fee Guide(s)?